Terms and conditions

Torreauto Nordic S.L.

Calle Pablo Picasso 5
Urb. Flamenca Village
03189 Orihuela Costa (Alicante)
Spain

Satu Pulkkinen

No./Whatsapp. +358 40 748 6280
www.torreauto.fi
rent@torreauto.fi

GENERAL RENTAL TERMS

1. Use of the car

a) The renter is obliged to take care of the car and to observe special care and caution when driving. The renter commits to using the car only in the usual way intended for it.
b) The renter may drive the car themselves. They are allowed to hand over the car to be driven by someone else when the additional driver’s information is entered in the rental agreement. The renter (driver) must have a valid driver’s license acceptable in the EU, be at least 20 years old and have at least 2 years of driving experience.
The renter is obliged to provide information about the content of this agreement to the person to whom they hand over the rental property within the framework of this agreement.
c) Using the car for illegal purposes, towing, competitions or their exercises, driving lessons and driving outside officially marked roads is prohibited.
d) When the rental company hands over the car to the renter, it is a good idea for both parties to check the external condition of the car in order to prevent disputes about the time of possible damage.
e) The driver must ensure that all passengers in the car wear their seat belts properly. Negligence may result in the insurance company reducing or denying compensation in the event of possible damage 2

2. Renter’s responsibility in case of damage

2.1 The renter's basic deductible is €300

The deductible in the event of an accident is €300 and €1000 in the Mercedes-Benz CLK320 car.

The renter is obliged up to the upper limit of the deductible specified in the agreement:
a) To compensate for damages to the car and its equipment during the rental period.
b) To replace parts and accessories lost from the car during the rental period.
c) To pay a standard compensation of €30/day for the downtime caused by the damage or the daily fee specified in the contract, however for a maximum of seven days.
Downtime begins to run from the day of the accident. However, the renter is released from liability if it is probable that they did not act negligently.
d) The renter does not have to provide insurance to the rental company, but the renter is obliged to pay compensation up to €300 if the need arises. In addition to these, the rental company can invoice the reasonable expenses incurred in handling the matter.
e) Tires, glasses, interior parts, roof and chassis are not included in the insurance. If the renter proves that the damage to them did not occur while he or another driver specified in the contract was using the car, the costs to them can be deducted from the compensation.

2.2 Renter's liability in case of damage

If the damage caused to the car or the rental company is the result of the renter’s intentionality, gross negligence, using the car under the influence of alcohol or other intoxicating substances, for criminal purposes, or because the renter has otherwise substantially violated the terms of this
agreement, the renter is obliged to compensate the rental company in full for the damage.

2.3 Release of the renter from liability for compensation

The renter is released from liability for compensation towards the rental company if the rental company receives full compensation for the damage based on the insurance or from the person who caused the damage.

2.4 Other payment obligations

The renter is obliged to pay the fines caused by using the car during the rental period, parking violation fees with possible transfer costs, and
overload fees, as well as reasonable costs incurred by the rental company.

3. Payment of rent

a) When the renter pays the reservation fee, the vehicle is reserved for the renter. In the event of a possible cancellation, the booking fee will not be returned to the renter. We recommend taking out travel insurance, e.g. in case of illness.
b) Another payment method for the rent can be agreed upon at the start of the rental by noting it in the rental agreement. agreement. If the person or entity declared as the renter does not pay the rent, the person who signed the contract is responsible for paying the rent.

4. Duty of the rental company

The rental company must hand over the car to the renter in working condition and in accordance with the law at the agreed time and place during the car reservation phase. If the renter does not receive the car according to the reservation, they can demand a rent reduction or cancel the contract. The renter can claim damages for damage caused by the delay. Appropriate documents must be presented for the incurred damage and costs. However, the rental company is not responsible for possible damage or indirect damage caused by a third party.

5. Maximum distance and odometer

A car can be driven a maximum of 500 km/week. km/week. If the rental period is longer than a week, the total amount is calculated at a maximum of 500 km/week using the formula. 0.50 eur/km is charged
for excess kilometres. The distance travelled is measured with the odometer that is part of each vehicle. If the renter has damaged the odometer, they are obliged to pay the rent according to the distance estimated
by the rental company when returning the car, unless one of the parties makes it probable that the car has been driven for a longer or shorter distance.

6. Fuel and car care

The renter pays for the fuel they need. The car is always returned to the rental company with a full tank of gas. The rental company informs, and the quality of the fuel used in the vehicle is noted in the rental agreement.
The renter is responsible for damages caused by using the wrong quality fuel. During the rental period, the renter is obliged to take care of the normal checks of the car, such as the amount of windshield washer fluid and engine oil, as well as the air pressure of the tires and other things affecting the normal use of the car. If the rental company must refuel the car, it can charge a refuelling fee of 20 euros and 3.00 euros per liter.

7. The renter's actions in cases of error, damage and theft

a) The renter must immediately notify the rental company of a fault in the car or damage or theft to the car. Theft must be reported to the police immediately. After this, the rental company informs the renter what measures to take due to the incident. However, the renter may, without notifying the rental company, repair the car at the rental company’s expense to a maximum value of 150 euros, if it is necessary for the continuation of the trip. In this case, the renter must obtain from the shop that repaired the car a certificate of the repair and an individualized receipt for the payment made. In the documents, the information of the rental company must be mentioned in a way that is suitable for accounting.
b) In the event of a traffic accident, the renter is always obliged to report the damage to the rental company without delay. The report is made using the damage report form included in the car. If guilt is
unclear, the renter must inform the police. A report to the police must be made whenever there is a personal injury. Also, the renter must always report animal damage to the police and submit
a report issued by the police about the incident and the report made.

8. The rental company's responsibility for the car's fault

If a technical defect or other error occurs in the car during the rental period, the renter can demand the correction of the error or
a reduction in the rent corresponding to the error. For repair or maintenance, the rental company has the right to deliver the car to the repair shop and return the car to the renter’s use within the same day without separate compensation. If the error due to the condition of the car is essential, the renter can demand the cancellation of the rental agreement. However, the contract cannot be cancelled if the rental company delivers a replacement vehicle within a reasonable time. For damage caused by a defect or mistake, the renter can claim damages, up to the amount of the rental agreement. Damage caused to a third party will not be compensated.

9. Returning the car at the end of the rental period according to the contract

a) The car must be returned to the agreed upon location at the end of the rental period. A change in the return time or place must be agreed with the rental company in good time. The rental period according to the agreement ends when the car has been returned to the rental company, to a separately agreed upon location, or when the rental company has received a notice from the renter about returning the car to a location approved by the rental company.
b) If the car has not been returned at the end of the rental period and an extension of the rental period has not been agreed with the rental company, the matter will be reported to the police.
c) If the renter neglects the obligations stated in point a), the rental company has the right to charge reasonable compensation for the costs and financial losses caused to the rental company by the neglect

10. Termination of the contract

The rental company has the right to terminate this agreement during the rental period, if it becomes apparent that the renter substantially violates the terms of the contract or that the renter is unable to handle the car properly, according to the rental company’s assessment. If the use of the car is prevented due to damage or theft, the contract will be terminated after the rental company receives a notification of the damage or theft. When the rental company terminates the rental agreement, the renter is obliged to return the car to the rental company without delay.

11. Taking the car outside the borders of Spain

Taking the car outside the borders of the Kingdom of Spain is prohibited without the written permission of the rental company.
The rental company decides on the possible granting of a permit on a case-by-case basis at its discretion. The rental company informs the renter of the additional costs/insurance premiums to be paid when the permit is issued. Additional payments must be made before taking the car outside of Spain.

12. Disputes concerning the contract

If the disagreements cannot be resolved by negotiation between the parties, the renter can refer the matter to the Consumer Complaints Board. If the disagreements are brought to a court for resolution, the lawsuit must be filed in the general lower court of the rental company’s domicile.